Terms and Conditions
Formation of the contract
Before procuring the Services, you should read these terms and conditions carefully. You are advised not to use the services of 15 the firs interiors ltd. (the Supplier) if you (the Client) do not agree to the terms stated. The provision of any Services by the Supplier is subject to these terms and conditions.
For the purposes of these terms and conditions, the Services refers to the services offered on the Supplier website, including Home organisation, Room styling, Interior Design and Colour consultancy. Any specific engagement of the Supplier by the Client shall be subject to such additional terms as the Supplier may include in the individual estimate and agreement with the Client as the Supplier may reasonably consider to be necessary for the purposes of delivery of the relevant Service.
The Supplier will endeavour to advise the Client of the predicted timescales of works as soon as is possible after estimates have been produced. All such dates shall be approximate only and the Supplier cannot be held responsible for any delay in completion.
The Client shall ensure that the property is accessible to employees of the Supplier and/or any third-party suppliers providing services throughout the duration of works.
The Client will also ensure that utilities such as electricity and water are available for use at the property throughout works and at no cost to the Supplier and/or other third-party suppliers providing services.
The first 20 miles or 1 hour of travel time travelled by the Supplier to the Client shall be at no cost to the Client. However any travel required in excess of this shall be charged by the Supplier to the Client at a rate of 60 pence per mile. The Supplier shall provide reasonable evidence to the Client of the mileage and/or time travelled upon invoicing for any such travel.
Both the Supplier and the Client have the right to cancel due to unforeseen circumstances.
In the event of cancellation by the Client, provided at least two working days’ notice is given, the Supplier will use reasonable endeavours to re-schedule the appointment to a mutually convenient alternative time and date. In the event of cancellation by the Client less than two working days prior to any agreed start date, any deposit paid by the Client will be forfeited and/or the Supplier reserves the right to charge the Client up to 50% of the agreed estimate for the provision of Services previously agreed between the Client and the Supplier.
In the event of cancellation by the Supplier, the Supplier will inform the Client as soon as reasonably possible and the Supplier will endeavour to re-schedule the relevant appointment or assignment to another mutually convenient time and date. If this is not possible or if the Client finds this unacceptable (acting reasonably), the Supplier will refund any deposit in full.
Delivery of Goods and Services.
The Supplier will not be responsible for any over-run of works or delays by third party suppliers or tradespeople and sub-contractors.
The Supplier will contact the Client one week prior to delivery of furniture /goods or services and arrange a mutually convenient date for delivery or collection. Every effort will be made to ensure delivery is made on time however under no circumstances will refunds be given if the cause of the delay is outside of the control of the Supplier.
If the Client decides to collect any ordered goods from the Supplier directly, it will be necessary for the Client to sign a collection note and thereafter the Client will be responsible for such goods.
Removal/ Relocation of items
Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion. Disposal will not take place without your authorisation.
Supplier shall have no obligation to assist the Client with relocation of any items required to enable the service to be provided but may assist at Suppliers sole discretion.
Third Party Suppliers
The Supplier may introduce the Client to Third Party Suppliers required for the purposes of delivering the services. Notwithstanding this the Client shall be required to form a direct contractual relationship with any such Third Party Suppliers and will be responsible for managing these relationships and any financial settlements direct with the Third Party Suppliers. The Supplier shall not be required, nor have authority, to enter into any contractual relationship on behalf of the Client.
If so requested, the Supplier may coordinate the services and financial settlements with Third Party Suppliers on behalf of the Client, as part of the Services undertaken, but the Client will remain ultimately responsible for the contractual relationship with the Third Party Supplier.
Payment & Billing Terms
Charges for the Services will be levied per hour. An invoice will be issued and is payable at the completion of the assignment, by BACS using the bank details shown on the invoice or cheque.
The charges for the Services will be set out in the estimate or as amended or updated and communicated to the Client.
Payments should be made to the Supplier by BACS or cheque within 7 working days of the invoice being issued.
Failure to pay the invoice within the agreed timeframe may incur interest. If the Supplier is required to instruct a debt recovery agency, or instigate legal proceedings, the Client will be liable for any costs so incurred.
The Supplier shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by the Client which is or are incomplete, incorrect or inaccurate. Further the Supplier shall only be liable to the Client for matters arising directly from the Suppliers gross negligence or material breach of these terms. The Supplier shall have no responsibility for the acts or omissions of any third party supplier appointed by the Client for the purposes of delivery of the Services. Any loss, damage, costs, expenses or other claims for compensation caused as a result of any third party supplier shall be recovered by the Client from the relevant third party supplier and the Supplier shall have no liability in respect thereof.
All proposals, recommendations and suggestions made by the Supplier are given in good faith and it is always the Clients decision to accept guidance on whether to keep or dispose of specific possessions. The Supplier shall have no responsibility or liability for the consequences of such decisions.
From time to time, the Supplier may handle items belonging to the Client which have a potentially high market value. The Client acknowledges that the Supplier is not a valuer, and does not have expertise to identify items of special value or rarity. The Supplier is not qualified to advise on valuation matters for insurance purposes and the Client assumes full responsibility for such matters.
The Supplier shall not be liable to the Client for any unforeseeable loss or damages arising from the provision (or non-provision) of the Services, including loss of profit or consequential loss or damage.
Neither the Supplier nor the Client shall be liable for any failure to perform its duties under this Contract due to circumstances beyond its control, including without limitation flood, fire or other adverse weather conditions.
To enable the Supplier to deal with any complaint that may arise relating to the Services, the Client must provide full details of any complaint within 7 days of the supply of the relevant Services.
The Supplier will only use any personal information provided by the Client for the purpose of providing the Services, or for informing the Client of the availability of similar services, unless the Client agrees otherwise
The Client can correct any information, or ask for information about the Client to be deleted, by giving written notice to the Supplier at firstname.lastname@example.org
The copyright, design right and all other intellectual property rights in any materials and other documents or items prepared or produced for the Client by or on behalf of the Supplier in connection with the Services shall belong to the Supplier absolutely and any such materials, documents or items shall be or remain the sole property of the Supplier.
The Client agrees that the Supplier shall be permitted to use photographs of the Client’s property which demonstrate the Services provided by Supplier for its own marketing purposes provided the photographs do not identify the location of the Clients property or any other sensitive information without the Clients consent (for example, name of client).
The Client shall be entitled to use any such materials, documents or other items as are referred to in this section in connection with the Services but shall not be entitled to copy any such items or use them for any commercial purpose
These terms and conditions and the Contract will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the Contract.